Job In Canada
Retail Store Department Head Needed In Canada By The North West Company Lp
We are seeking a dynamic and experienced Retail Store Department Head to lead one of our key departments and drive its success within our retail store. As a Department Head, you will be responsible for overseeing all aspects of the department’s operations, sales performance, and staff management. Your exceptional leadership, strategic thinking, and customer-centric approach will be instrumental in achieving departmental goals and enhancing the overall shopping experience for our valued customers.
Job details
- Location: Shamattawa, MB
- Salary: 43,000 annually / 37.5 hours per week
- Terms of employment Permanent employment: Full time
- Start date: Starts as soon as possible
- Benefits: Health benefits, Financial benefits, Long term benefits
- Vacancies 2
- Verified
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
1 year to less than 2 years
Responsibilities:
- Lead and manage the department’s daily operations, ensuring its smooth functioning and adherence to store policies and procedures.
- Set and communicate sales goals and targets for the department, working closely with the store management team to achieve overall store objectives.
- Develop and implement strategies to drive sales, increase revenue, and optimize profitability for the department.
- Monitor and analyze sales data and customer feedback to identify trends, opportunities, and areas for improvement.
- Maintain a well-organized and visually appealing department, ensuring product displays are attractive and effectively showcase merchandise.
- Oversee inventory management, including stock levels, restocking, and inventory control to prevent stockouts and overstock situations.
- Provide exceptional customer service, assisting customers with inquiries, product selection, and resolving any issues or concerns.
- Recruit, train, and develop department staff, fostering a positive and collaborative work environment.
- Conduct regular performance evaluations for team members, providing constructive feedback and coaching to enhance their skills and performance.
- Collaborate with other department heads and store management to ensure cohesive and efficient store operations.
- Participate in promotional events and marketing initiatives to promote departmental products and attract customers.
- Handle administrative tasks, including scheduling, payroll, budgeting, and reporting.
- Ensure compliance with safety and security protocols to maintain a safe environment for customers and staff.
Requirements:
- Bachelor’s degree in business, marketing, retail management, or a related field is preferred.
- Proven experience in retail, with at least 3-5 years in a supervisory or management role.
- Strong leadership abilities and the ability to motivate and inspire a diverse team.
- Excellent communication and interpersonal skills to interact effectively with customers and colleagues.
- Demonstrated ability to analyze sales data, identify trends, and make data-driven decisions.
- Strong organizational and multitasking skills to manage multiple responsibilities efficiently.
- Customer-centric approach with a passion for providing exceptional service.
- Proficient in using retail point-of-sale (POS) systems and other relevant software.
- Ability to adapt to a fast-paced and dynamic retail environment.
- Understanding of retail inventory management principles and practices.
- Knowledge of current retail industry trends and customer preferences.
- Flexibility to work varied shifts, including evenings, weekends, and holidays.
Tasks
- Hire and train or arrange for training of staff
- Establish work schedules
- Sell merchandise
- Resolve problems that arise, such as customer complaints and supply shortages
- Supervise staff (apprentices, stages hands, design team, etc.)
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
Financial benefits
- Stocks/shares
Long term benefits
- Group insurance benefits
- Life insurance
- Maternity and parental benefits
- Other benefits
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
How to apply
By email
jobs@northwest.ca
By mail
77 Main Street Winnipeg, MBR3C 2R1
Advertised until
2023-09-02
Here are some frequently asked questions to help you gain a better understanding of this Retail store department head:
What is a Retail Store Department Head?
A Retail Store Department Head is a key leadership position in a retail store responsible for overseeing a specific department’s operations, sales performance, and staff management. They play a crucial role in ensuring the department’s success by implementing strategies, motivating the team, and providing excellent customer service.
What are the typical responsibilities of a Retail Store Department Head?
The responsibilities of a Retail Store Department Head may include:
- Leading and supervising the department staff, including hiring, training, and scheduling.
- Setting sales goals and implementing strategies to achieve departmental targets.
- Managing inventory levels and ensuring adequate stock of merchandise.
- Monitoring product displays and ensuring that they are attractive and well-organized.
- Assisting customers with inquiries, product selection, and resolving issues.
- Analyzing sales data and identifying trends and opportunities for improvement.
- Collaborating with other department heads and store management to achieve overall store objectives.
- Conducting performance evaluations and providing feedback to team members.
- Implementing and enforcing store policies and procedures.
- Handling administrative tasks, such as payroll, budgeting, and reporting.
- Ensuring compliance with safety and security protocols.
- Contributing to marketing and promotional initiatives to drive sales.
What qualifications and skills are required to become a Retail Store Department Head?
Retail Store Department Heads typically need several years of experience in retail, including some supervisory or management experience. A bachelor’s degree in business, marketing, or a related field may be advantageous. Strong leadership, communication, and organizational skills are essential for this role. Retail Store Department Heads should have a deep understanding of the products within their department and the ability to analyze sales data to make informed decisions.
How does a Retail Store Department Head motivate their team?
Retail Store Department Heads motivate their team by setting clear goals, providing ongoing training and support, recognizing achievements, and fostering a positive work environment. They lead by example, encourage open communication, and empower their team members to take ownership of their responsibilities.
What challenges does a Retail Store Department Head face?
Retail Store Department Heads may face challenges such as managing a diverse team, meeting sales targets, handling customer complaints, and maintaining adequate inventory levels. They must also adapt to the dynamic retail industry and changing consumer trends while ensuring a consistent customer experience.
How does a Retail Store Department Head handle difficult customers or situations?
Retail Store Department Heads handle difficult customers or situations by remaining calm and empathetic. They actively listen to customer concerns and seek resolutions that align with store policies and customer satisfaction. If necessary, they may involve store management to address complex issues.
What career advancement opportunities are available for Retail Store Department Heads?
Retail Store Department Heads have various career advancement opportunities within the retail industry. With a successful track record, they may be promoted to higher-level management positions, such as Store Manager or District Manager. Some may also transition to roles in corporate retail, buying, or merchandising.
How does a Retail Store Department Head contribute to the store’s success?
A Retail Store Department Head significantly contributes to the store’s success by driving sales in their department, ensuring excellent customer service, and managing inventory effectively. Their leadership and strategic decisions impact the department’s performance and overall store profitability.
How does a Retail Store Department Head stay informed about industry trends and products?
Retail Store Department Heads stay informed about industry trends and products through continuous learning, attending trade shows, networking with suppliers, and keeping up with industry publications. They may also participate in training programs offered by their company or professional organizations.
What qualities make a successful Retail Store Department Head?
Successful Retail Store Department Heads possess a combination of leadership, communication, and organizational skills. They are results-oriented, customer-focused, and able to adapt to a fast-paced retail environment. Strong analytical abilities, product knowledge, and a passion for retail contribute to their success in this role.
