Job In Canada
General manager cleaning service Needed In Canada By Nrg Clean Inc
We are seeking an experienced and dynamic General Manager to lead our cleaning service company. As the General Manager, you will be responsible for overseeing all aspects of the company’s operations, driving growth, maintaining high-quality service standards, and ensuring exceptional customer satisfaction. Your strong leadership, strategic thinking, and operational expertise will be critical in achieving business goals and positioning the company as a leader in the cleaning industry.
Job details
- Location: 10318 Whalley BlvdSurrey, BCV3T 4H4
- Salary: 47.00 hourly / 35 to 40 hours per week
- Terms of employment Permanent employment: Full time To be determined
- Start date: Starts as soon as possible
- Benefits: Health benefits, Long term benefits, Other benefits
- Vacancies 1
- Verified
Overview
Languages
English
Education
- Bachelor’s degree
Experience
5 years or more
Responsibilities:
- Strategic Planning and Business Development:
- Develop and implement long-term business strategies to achieve company goals and objectives.
- Identify growth opportunities and market trends to drive business expansion and profitability.
- Establish key performance indicators (KPIs) and monitor the company’s performance against targets.
- Operations Management:
- Oversee day-to-day operations, including scheduling, staffing, and resource allocation.
- Ensure efficient and effective cleaning services are delivered to clients, adhering to established quality standards.
- Implement best practices and processes to optimize operational efficiency and service delivery.
- Staff Management and Development:
- Recruit, hire, and train a skilled and motivated cleaning staff.
- Provide leadership and guidance to the team, fostering a positive and productive work environment.
- Conduct performance evaluations, offer feedback, and provide opportunities for professional growth.
- Customer Relationship Management:
- Build and maintain strong client relationships, understanding their needs and preferences.
- Address customer inquiries, concerns, and feedback promptly and professionally.
- Regularly assess customer satisfaction and take necessary actions to improve service quality.
- Financial Management:
- Develop and manage the company’s budget, ensuring financial targets are met.
- Monitor expenses, cost control measures, and revenue generation to optimize profitability.
- Prepare financial reports and analysis for management and stakeholders.
- Quality Control and Compliance:
- Establish and maintain quality control measures to ensure high cleaning standards are consistently met.
- Ensure compliance with industry regulations, safety guidelines, and company policies.
- Marketing and Promotion:
- Develop and implement marketing strategies to attract new clients and retain existing ones.
- Participate in marketing activities, networking events, and industry trade shows.
- Crisis Management:
- Address and resolve operational issues and challenges that may arise.
- Implement effective crisis management strategies to minimize disruptions to service.
Requirements:
- Bachelor’s degree in business management, hospitality, or a related field (preferred) or equivalent work experience.
- Proven experience as a General Manager or similar leadership role in the cleaning or service industry.
- Demonstrated success in business development, achieving growth targets, and increasing profitability.
- Strong leadership, communication, and interpersonal skills to effectively lead and motivate teams.
- Knowledge of cleaning industry best practices, quality control measures, and safety standards.
- Solid financial acumen and experience in budgeting and financial management.
- Customer-focused with a commitment to delivering exceptional service.
- Excellent problem-solving and decision-making abilities.
- Ability to adapt to a fast-paced and dynamic work environment.
- Proficiency in using business software and tools for operational and financial management.
Tasks
- Allocate material, human and financial resources to implement organizational policies and programs
- Authorize and organize the establishment of major departments and associated senior staff positions
- Co-ordinate the work of regions, divisions or departments
- Establish objectives for the organization and formulate or approve policies and programs
- Select middle managers, directors or other executive staff; delegate the necessary authority to them and create optimum working conditions
Supervision
- More than 20 people
- Staff in various areas of responsibility
Experience and specialization
Computer and technology knowledge
- MS Excel
- MS PowerPoint
- MS Windows
- MS Word
Additional information
Work conditions and physical capabilities
- Attention to detail
- Large workload
Benefits
Health benefits
- Dental plan
- Health care plan
Long term benefits
- Life insurance
Other benefits
- Free parking available
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
How to apply
By email
nrgcleaninc@yahoo.com
Include this reference number in your application
202301
How-to-apply instructions
Here is what you must include in your application:
- Job reference number
- Cover letter
Advertised until
2023-08-17
Here are some frequently asked questions to help you gain a better understanding of this General manager, cleaning service:
What is the role of a General Manager in a cleaning service?
The General Manager in a cleaning service plays a crucial role in overseeing and managing the overall operations of the company. They are responsible for setting strategic goals, developing business plans, managing budgets, hiring and training staff, ensuring quality service delivery, and maintaining client satisfaction.
What are the typical responsibilities of a General Manager in a cleaning service?
The responsibilities of a General Manager in a cleaning service may include:
- Developing and implementing business strategies to achieve company goals and objectives.
- Managing day-to-day operations, including scheduling, inventory management, and resource allocation.
- Hiring, training, and supervising cleaning staff to maintain a skilled and motivated workforce.
- Establishing and maintaining quality control measures to ensure high standards of service.
- Building and maintaining strong relationships with clients to understand their needs and address concerns.
- Conducting regular performance evaluations and providing feedback to improve employee performance.
- Managing financial aspects of the business, such as budgeting, expense control, and profitability analysis.
- Overseeing marketing and promotional activities to attract new clients and retain existing ones.
- Complying with industry regulations and safety standards to ensure a safe working environment.
- Resolving any issues or complaints from clients or employees in a timely and effective manner.
What qualifications and skills are required to become a General Manager in a cleaning service?
General Managers in cleaning services typically have a bachelor’s degree in business management, hospitality, or a related field. They should have several years of experience in the cleaning industry, including management or supervisory roles. Strong leadership, communication, and organizational skills are essential for this position, as well as the ability to handle multiple tasks and make critical decisions.
How does a General Manager ensure the quality of cleaning services provided?
A General Manager ensures the quality of cleaning services by implementing comprehensive training programs for cleaning staff, conducting regular inspections, and setting clear quality standards. They also encourage open communication with clients to address any issues promptly and make improvements as needed.
What challenges does a General Manager in a cleaning service face?
General Managers in cleaning services may face challenges such as recruiting and retaining skilled cleaning staff, managing client expectations, handling scheduling complexities, and ensuring consistent service delivery across different locations. Economic factors and competition within the cleaning industry can also present challenges.
How does a General Manager maintain a high level of client satisfaction?
A General Manager maintains high client satisfaction by actively listening to client feedback, promptly addressing concerns or issues, and ensuring that cleaning services consistently meet or exceed client expectations. Building strong client relationships and being responsive to their needs are key factors in maintaining satisfaction.
What opportunities for career advancement are available for General Managers in cleaning services?
General Managers in cleaning services have opportunities for career advancement within the company, such as moving up to regional or corporate management roles. Additionally, some General Managers may choose to pursue entrepreneurship and start their cleaning service businesses.
How does a General Manager contribute to the growth and success of a cleaning service?
A General Manager contributes to the growth and success of a cleaning service by implementing effective business strategies, optimizing operational efficiency, maintaining high-quality service standards, and fostering a positive work culture. They play a crucial role in building a strong reputation, attracting new clients, and retaining existing ones.
What qualities make a successful General Manager in a cleaning service?
Successful General Managers in cleaning services possess strong leadership skills, business acumen, and the ability to motivate and empower their teams. They are customer-focused, adaptable to change, and have a deep understanding of the cleaning industry and its best practices. Effective communication and problem-solving abilities are also essential for success in this role.
