Job In Canada
Medical Clinic Receptionist Needed In Canada By Blackmarsh Family Care Center
We are seeking a friendly and organized Medical Clinic Receptionist to join our healthcare team. As a Medical Clinic Receptionist, you will be the first point of contact for patients, providing exceptional customer service and managing the administrative aspects of the clinic. Your warm demeanor, excellent communication skills, and attention to detail will contribute to a positive patient experience and the efficient functioning of our medical facility.
Job details
- Location: St. John’s, NL
- Salary: 14.50 hourly / 4.5 to 22.5 hours per week
- Terms of employment Permanent employment: Part time Day, Evening, Weekend, Flexible Hours, Morning
- Start date: Starts as soon as possible
- Vacancies 2
- Verified
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
Experience an asset
Responsibilities:
- Greet and welcome patients as they arrive at the clinic, providing a friendly and professional first impression.
- Register new patients and update existing patient information in the electronic health records system.
- Schedule appointments for patients, ensuring an organized and efficient appointment calendar.
- Answer phone calls, address patient inquiries, and provide information about clinic services and procedures.
- Verify patient insurance information and assist with billing and payment processing.
- Coordinate patient flow, ensuring minimal wait times and a smooth check-in and check-out process.
- Maintain the cleanliness and organization of the front desk area and waiting room.
- Handle sensitive and confidential patient information with the utmost professionalism and discretion.
- Collaborate with medical staff to communicate patient needs and ensure seamless patient care.
- Manage incoming and outgoing mail, as well as other administrative tasks as assigned.
Requirements:
- Proven experience as a receptionist, preferably in a medical or healthcare setting.
- Excellent communication and interpersonal skills to interact effectively with patients, staff, and visitors.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- Proficiency in using electronic health records systems and basic computer applications.
- Knowledge of medical terminology and healthcare processes is a plus.
- Compassionate and empathetic approach when dealing with patients, especially those in distress.
- Attention to detail and accuracy in handling administrative tasks and patient information.
- Ability to work well in a team and maintain a positive and welcoming atmosphere at the front desk.
- High school diploma or equivalent; additional training in medical office administration is a plus.
Benefits:
- Competitive salary and benefits package.
- Opportunities for career growth and advancement within the healthcare organization.
- Positive and supportive work environment with a focus on patient care and employee well-being.
- Contribution to the health and well-being of patients and the community.
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
How to apply
By email
blackmarshfamilycare@hotmail.com
Advertised until
2023-08-18
Here are some frequently asked questions to help you gain a better understanding of this Medical clinic receptionist:
1. What does a medical clinic receptionist do?
A medical clinic receptionist is responsible for managing the front desk operations of a healthcare facility. They greet patients, schedule appointments, answer phone calls, handle patient inquiries, and ensure that the administrative aspect of the clinic runs efficiently.
2. What skills are essential for a medical clinic receptionist?
Key skills for a medical clinic receptionist include excellent communication, customer service, and organizational skills. They should be adept at multitasking, managing patient flow, and handling administrative tasks with attention to detail.
3. What are the typical daily tasks of a medical clinic receptionist?
Daily tasks of a medical clinic receptionist include:
- Greeting and checking in patients as they arrive for appointments.
- Scheduling and rescheduling appointments based on availability.
- Answering phone calls and addressing patient inquiries or directing calls to the appropriate department.
- Verifying patient information and updating electronic health records.
- Coordinating with medical staff to ensure smooth patient flow.
- Collecting payments and processing insurance information.
- Managing incoming and outgoing mail and maintaining office supplies.
4. Is a background in healthcare necessary to become a medical clinic receptionist?
A background in healthcare is not always necessary, but having some medical terminology knowledge and experience in customer service or administrative roles can be beneficial.
5. How can I stand out as a medical clinic receptionist candidate?
To stand out as a candidate, emphasize your strong communication and organizational skills. Highlight any experience in customer service or administrative roles, and demonstrate your ability to handle sensitive patient information with confidentiality.
6. How do medical clinic receptionists handle difficult patients or challenging situations?
Medical clinic receptionists handle difficult patients or challenging situations with empathy and professionalism. They remain calm and focused, actively listening to patients’ concerns, and seek assistance from medical staff or supervisors when needed.
7. Are medical clinic receptionists responsible for medical billing and coding?
While medical clinic receptionists may collect payments and insurance information, they are generally not responsible for medical billing and coding tasks. These tasks are typically handled by billing specialists or other administrative staff.
8. Is there room for career advancement as a medical clinic receptionist?
Yes, there is room for career advancement as a medical clinic receptionist. With experience and additional training, receptionists may move into supervisory roles, take on administrative responsibilities, or explore other healthcare-related career paths.
9. What are some challenges faced by medical clinic receptionists?
Challenges faced by medical clinic receptionists may include managing a high volume of patient interactions, dealing with upset or anxious patients, and balancing various administrative tasks while maintaining a welcoming and organized front desk.
10. How can medical clinic receptionists contribute to a positive patient experience?
Medical clinic receptionists contribute to a positive patient experience by providing friendly and compassionate customer service. They play a crucial role in ensuring patients feel welcomed and supported from the moment they walk through the clinic doors.
Being a medical clinic receptionist requires a blend of excellent communication, organizational, and customer service skills. They are the first point of contact for patients and play a vital role in ensuring that the clinic runs smoothly. If you have a passion for healthcare and enjoy interacting with people, a career as a medical clinic receptionist could be a rewarding and fulfilling path to explore.
