Job In Canada
Customer Service Agent Needed In Canada By Vivo Green Corporation
We are seeking a dedicated and customer-focused Customer Service Agent to join our team and provide exceptional support to our valued clients. The Customer Service Agent will serve as the first point of contact for customer inquiries, resolving issues, answering questions, and ensuring a positive customer experience. If you have excellent communication skills, a knack for problem-solving, and a passion for helping customers, we invite you to apply for this integral role.
Job details
- Location: Calgary, AB
- Salary: 20.00 hourly / 30 to 40 hours per week
- Terms of employment Permanent employment: Full time Day
- Start date: Starts as soon as possible
- Benefits: Health benefits, Other benefits
- Vacancies 1
- Verified
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
Experience an asset
Responsibilities:
- Serve as the primary point of contact for customer inquiries through various communication channels, including phone, email, chat, and social media.
- Listen attentively to customer concerns, questions, and feedback, and provide accurate and timely responses.
- Understand customer needs and tailor solutions to meet their individual requirements.
- Process orders, returns, and exchanges efficiently and accurately.
- Troubleshoot technical issues and provide step-by-step guidance to customers to resolve problems.
- Educate customers about products, services, promotions, and company policies.
- Address customer complaints or issues with empathy and professionalism, striving to turn negative experiences into positive ones.
- Document and track customer interactions and resolutions in the company’s CRM system.
- Collaborate with other departments, such as sales, logistics, and technical support, to ensure seamless customer experiences.
- Escalate complex issues to senior customer service agents or supervisors when necessary.
- Identify patterns in customer inquiries and provide feedback to improve products, services, or processes.
- Keep up-to-date with product knowledge, company policies, and industry trends.
- Meet or exceed performance metrics, including response times, resolution rates, and customer satisfaction scores.
- Uphold a professional and positive demeanor in all customer interactions.
- Continuously seek opportunities to improve the customer service process and contribute to the team’s success.
- Adhere to company guidelines, data protection policies, and confidentiality requirements.
Qualifications:
- High school diploma or equivalent; college degree is a plus.
- Proven experience in customer service or a related field is preferred.
- Excellent communication skills, both verbal and written.
- Strong active listening skills and the ability to empathize with customers.
- Patience and resilience in handling challenging customer interactions.
- Proficiency in using computer systems, CRM software, and various communication tools.
- Problem-solving skills to identify root causes and provide effective solutions.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Strong attention to detail to accurately document customer interactions.
- Positive attitude, adaptability, and a willingness to learn and grow.
- Customer-centric mindset with a commitment to delivering exceptional service.
- Ability to work independently and as part of a team.
Benefits
Health benefits
- Dental plan
- Health care plan
Other benefits
- Free parking available
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
How to apply
By email
hr.vivogreen@outlook.com
Advertised until
2023-09-29
Here are some frequently asked questions to help you gain a better understanding of this Customer service agent:
1: What does a customer service agent do?
A customer service agent is responsible for interacting with customers to address inquiries, resolve issues, and provide support. They handle a range of tasks, including answering questions, processing orders, troubleshooting problems, and ensuring customer satisfaction.
2: Where do customer service agents work?
Customer service agents can work in various industries, such as retail, telecommunications, hospitality, e-commerce, and more. They can be employed by companies directly, or work for call centers, online chat support, and social media platforms.
3: What skills are important for a customer service agent?
Key skills include excellent communication, problem-solving, empathy, patience, active listening, time management, and the ability to remain calm under pressure.
4: Is a specific educational background required to become a customer service agent?
While a high school diploma or equivalent is often sufficient, having strong communication skills and a customer-focused mindset is more important. Some industries may require specialized training.
5: Can customer service agents work remotely?
Yes, many customer service roles offer remote work opportunities, especially in the age of digital communication tools and technology.
6: How do customer service agents handle difficult customers?
Customer service agents are trained to remain patient and empathetic, actively listen to customer concerns, and work to find solutions that address their issues while maintaining a professional demeanor.
7: What’s the most rewarding aspect of being a customer service agent?
The satisfaction of helping customers resolve their problems, turning a negative experience into a positive one, and contributing to customer loyalty.
8: Can this role lead to career growth?
Certainly. Customer service agents can advance to supervisory roles, team leads, trainers, or transition to other departments like sales, marketing, or operations.
9: Is this role only about responding to customer inquiries?
No, it’s more than that. Customer service agents also identify patterns in customer feedback, provide insights to improve products or services, and contribute to enhancing the overall customer experience.
10: How can I become a customer service agent?
Begin by improving your communication skills, both verbal and written. Look for job opportunities in customer service, and consider internships or entry-level positions to gain experience.
11: Is the demand for customer service agents high?
Yes, customer service agents are essential in maintaining strong customer relationships, and businesses are continuously seeking skilled individuals to fill these roles.
