Job In Canada
Head Cashier Needed In Canada By Sippers Liquor Mart
We are seeking an experienced and customer-focused Head Cashier to lead our cashier team and ensure efficient operations at our retail store. The Head Cashier will play a critical role in supervising cashiers, managing cash handling procedures, providing exceptional customer service, and maintaining a smooth checkout process. If you have strong leadership skills, attention to detail, and a passion for delivering excellent customer experiences, we encourage you to apply for this integral role.
Job details
- Location: 10001 80 StreetPeace River, ABT8S 1R2
- Salary: 22.00 to 24.00 hourly (to be negotiated) / 30 to 40 hours per week
- Terms of employment Permanent employment: Full time
- Start date: Starts as soon as possible
- Vacancies 1
- Verified
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
2 years to less than 3 years
Work setting
- Retail business
Responsibilities
- Supervise and lead the cashier team, including scheduling shifts and managing breaks.
- Train new cashiers on proper cash handling procedures, customer service standards, and store policies.
- Assist with cashier onboarding and provide ongoing coaching and feedback.
- Oversee the accurate and efficient handling of cash, checks, credit/debit card transactions, and electronic payments.
- Ensure cashiers follow established opening and closing procedures for the checkout area.
- Manage customer returns, exchanges, and issue refunds according to company policies.
- Address customer inquiries, concerns, and disputes in a professional and customer-centric manner.
- Collaborate with management to implement and enforce cashier and store policies.
- Monitor cashier performance and provide recognition, coaching, or corrective actions when needed.
- Balance cash registers at the end of each shift and reconcile any discrepancies.
- Conduct regular audits of cash registers and report any irregularities to management.
- Maintain a clean and organized checkout area, including proper placement of signage and promotional materials.
- Monitor the flow of customers at checkout to ensure efficient service and minimize wait times.
- Assist cashiers during peak times or when additional support is needed.
- Collaborate with other departments to address customer inquiries, resolve issues, and ensure a seamless shopping experience.
- Stay updated on product knowledge, promotions, and store policies to effectively assist customers.
- Handle opening and closing procedures, including security protocols, alarm system management, and store locking.
- Uphold a positive and professional demeanor, setting an example for the cashier team.
- Attend team meetings and training sessions to stay informed about company updates.
- Ensure compliance with safety and security regulations, including cash handling and loss prevention measures.
- Provide input and feedback to improve cashier processes and enhance the customer experience.
Qualifications:
- High school diploma or equivalent; additional education is a plus.
- Proven experience as a cashier, preferably with some experience in a supervisory or leadership role.
- Strong mathematical skills and proficiency in cash handling procedures.
- Excellent communication and interpersonal skills.
- Leadership abilities, including the capacity to motivate and guide a team.
- Customer-focused mindset with a commitment to delivering exceptional service.
- Attention to detail and accuracy in cash handling and documentation.
- Ability to handle customer disputes and difficult situations with professionalism and empathy.
- Familiarity with point-of-sale (POS) systems and cash register equipment.
- Flexibility to work evenings, weekends, and holidays as needed.
- Knowledge of retail store operations and policies.
Tasks
- Hire and train or arrange for training of staff
- Authorize payments by cheque
- Authorize return of merchandise
- Establish work schedules
- Prepare reports on sales volumes, merchandising and personnel matters
- Resolve problems that arise, such as customer complaints and supply shortages
- Supervise and co-ordinate activities of workers
Additional information
Personal suitability
- Accurate
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
How to apply
By email
sippers.liquor@hotmail.com
Advertised until
2023-09-29
Here are some frequently asked questions to help you gain a better understanding of this Head cashier:
1: What is the role of a Head Cashier?
A Head Cashier is responsible for supervising and coordinating the activities of cashiers at a retail store. They oversee cash handling, manage customer transactions, and provide excellent customer service.
2: What are the key responsibilities of a Head Cashier?
Key responsibilities include:
- Supervising cashier staff and managing their schedules.
- Assisting with cashier training and onboarding.
- Ensuring accurate and efficient cash handling.
- Managing customer returns and exchanges.
- Resolving customer inquiries and concerns.
- Balancing cash registers at the end of shifts.
- Overseeing opening and closing procedures.
- Collaborating with management to implement policies.
- Ensuring cashiers adhere to company standards.
3: What skills are important for a Head Cashier?
Important skills include strong communication, leadership, attention to detail, mathematical proficiency, problem-solving, and the ability to remain calm under pressure.
4: Can someone become a Head Cashier without prior cashier experience?
While prior cashier experience is beneficial, strong leadership skills and the ability to learn quickly can lead to advancement within a company.
5: Is this role only about managing cash transactions?
No, a Head Cashier also plays a role in customer service, staff management, training, and ensuring a positive checkout experience.
6: How can one handle customer disputes as a Head Cashier?
Effective communication, active listening, empathy, and a solution-oriented mindset are key when addressing customer disputes.
7: Can this role lead to other management positions?
Absolutely. A successful Head Cashier can progress to roles like Frontend Manager, Assistant Store Manager, or even Store Manager.
8: How does a Head Cashier ensure the accuracy of cash handling?
They implement strict cash handling procedures, conduct regular register audits, and provide ongoing training to cashiers.
9: Is multitasking important for a Head Cashier?
Yes, a Head Cashier needs to manage cashier staff, assist customers, oversee transactions, and address various issues simultaneously.
10: What’s the most rewarding aspect of being a Head Cashier?
The ability to lead a team, ensure efficient operations, and contribute to a positive shopping experience for customers.
11: How can one become a Head Cashier?
Start as a cashier, demonstrate leadership skills, take on additional responsibilities, and express interest in advancement opportunities.
12: Is strong attention to detail important in this role?
Absolutely. Accurate cash handling and ensuring that cashier procedures are followed are critical to the role’s success.
