Job In Canada
Hotel Clerk Supervisor Needed In Canada By Comfort Inn & Suites, Terrace
We are seeking an experienced and guest-focused Hotel Clerk Supervisor to join our team. As a Hotel Clerk Supervisor, you will be responsible for overseeing the front desk operations and providing exceptional customer service to our guests. Your leadership and organizational skills will be instrumental in ensuring a seamless check-in and check-out process, managing reservations, and resolving guest inquiries and concerns. As a vital member of our hospitality team, you will contribute to creating a positive and memorable guest experience.
Job details
- Location: 5112 hwy 16 westTerrace, BCV8G 5S6
- Salary: 21.98 to 23.00 hourly (to be negotiated) / 30 to 40 hours per week
- Terms of employment Permanent employment: Full time Evening, Night, Weekend, Shift, Early Morning
- Start date: Starts as soon as possible
- Benefits: Long term benefits, Other benefits
- Vacancies 3
- Verified
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
1 year to less than 2 years
Work setting
- Hotel, motel, resort
Responsibilities:
- Supervise the front desk staff, including training, scheduling, and performance management.
- Ensure smooth and efficient guest check-in and check-out procedures.
- Manage guest reservations and room assignments, optimizing occupancy rates and room availability.
- Provide exceptional customer service to guests, addressing inquiries and resolving issues promptly and professionally.
- Collaborate with other hotel departments, such as housekeeping and maintenance, to ensure guest needs are met and rooms are ready for occupancy.
- Handle billing and payment transactions, including cash and credit card processing, with accuracy and confidentiality.
- Maintain accurate and up-to-date guest records and ensure compliance with data privacy regulations.
- Oversee the hotel’s loyalty program and manage guest reward points and special offers.
- Coordinate group bookings, events, and special requests from guests.
- Monitor and respond to online reviews and guest feedback, taking appropriate actions to continuously improve guest satisfaction.
- Assist with administrative tasks, including financial reporting, inventory management, and staff scheduling.
Requirements:
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.
- Proven experience as a Hotel Clerk Supervisor or in a similar hospitality supervisory role.
- Strong knowledge of hotel front desk operations, reservation systems, and guest services.
- Excellent leadership and communication skills to effectively manage front desk staff and coordinate with other hotel departments.
- Customer-focused with a genuine passion for delivering exceptional guest experiences.
- Proficient in handling guest inquiries and resolving issues with diplomacy and professionalism.
- Ability to work effectively in a fast-paced environment, multitasking and prioritizing tasks as needed.
- Familiarity with hotel management software and computer systems.
- Detail-oriented with strong organizational and problem-solving skills.
- Flexibility to work shifts, weekends, and holidays, as required in the hotel industry.
- Understanding of financial transactions and cash handling procedures.
Tasks
- Perform same duties as workers supervised
- Assist clients/guests with special needs
- Co-ordinate, assign and review work
- Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work
- Establish work schedules and procedures and co-ordinate activities with other work units or departments
- Hire and train staff in job duties, safety procedures and company policies
- Requisition materials and supplies
- Resolve work-related problems and prepare and submit progress and other reports
Supervision
- 1 to 2 people
Additional information
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure
Personal suitability
- Accurate
- Client focus
- Dependability
- Efficient interpersonal skills
- Flexibility
- Initiative
- Interpersonal awareness
- Judgement
- Organized
- Team player
Benefits
Long term benefits
- Other benefits
Other benefits
- On-site amenities
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
How to apply
By email
hrterracecomfortinn@gmail.com
By mail
5112 hwy 16 westTerrace, BCV8G 5S6
Advertised until
2023-09-01
Here are some frequently asked questions to help you gain a better understanding of this Hotel clerk supervisor:
What is a Hotel Clerk Supervisor?
A Hotel Clerk Supervisor is a professional responsible for overseeing the front desk operations and staff in a hotel. They play a crucial role in ensuring smooth and efficient guest check-ins and check-outs, managing reservations, and providing excellent customer service. Hotel Clerk Supervisors are instrumental in maintaining a positive guest experience and coordinating with various hotel departments to deliver top-notch hospitality services.
What are the typical responsibilities of a Hotel Clerk Supervisor?
The responsibilities of a Hotel Clerk Supervisor may include:
- Supervising the front desk staff, including training, scheduling, and performance management.
- Managing guest reservations, room assignments, and check-in/check-out processes.
- Providing exceptional customer service to guests, resolving issues, and addressing inquiries.
- Coordinating with housekeeping and maintenance departments to ensure rooms are ready for guests.
- Handling billing and payment transactions, including cash and credit card transactions.
- Maintaining accurate guest records and ensuring compliance with privacy regulations.
- Assisting with group bookings, events, and coordinating special guest requests.
- Overseeing the hotel’s loyalty program and managing guest reward points.
- Monitoring and responding to online reviews and guest feedback to continuously improve services.
- Collaborating with other hotel departments to ensure a seamless guest experience.
What qualifications and experience are required to become a Hotel Clerk Supervisor?
To become a Hotel Clerk Supervisor, individuals typically need a high school diploma or equivalent. Previous experience in hotel front desk operations or guest services is essential, and many employers prefer candidates with supervisory experience. Strong communication and customer service skills are essential for this role. Some hotel chains may also require additional training or certifications in hospitality management.
Is a Hotel Clerk Supervisor’s role limited to front desk operations?
While front desk operations are a significant part of a Hotel Clerk Supervisor’s role, they are not limited to this area. Hotel Clerk Supervisors work closely with various hotel departments, such as housekeeping, maintenance, and food and beverage, to ensure smooth overall operations. They may also assist with guest services, reservations, and coordination of events and special guest requests.
How does a Hotel Clerk Supervisor handle difficult guests or challenging situations?
A Hotel Clerk Supervisor handles difficult guests or challenging situations with tact and professionalism. They actively listen to guests’ concerns, empathize with their experiences, and work towards finding appropriate solutions. This may involve offering room upgrades, complimentary services, or resolving billing discrepancies. The goal is to ensure that guests leave with a positive impression, even in challenging circumstances.
What qualities make a successful Hotel Clerk Supervisor?
Successful Hotel Clerk Supervisors possess strong leadership and communication skills to effectively manage front desk staff and coordinate with various hotel departments. They are customer-focused and prioritize guest satisfaction. Attention to detail, problem-solving abilities, and the ability to multitask are crucial in handling front desk operations efficiently. Flexibility and adaptability are essential, as the hotel industry can be fast-paced and unpredictable.
How does a Hotel Clerk Supervisor contribute to the success of a hotel?
A Hotel Clerk Supervisor plays a vital role in the success of a hotel by ensuring that front desk operations run smoothly, and guests receive exceptional service from the moment they arrive. They manage guest reservations, handle check-ins and check-outs, and resolve any issues promptly. By maintaining efficient front desk operations and coordinating with other hotel departments, Hotel Clerk Supervisors contribute to a positive guest experience, leading to guest satisfaction and loyalty.
Is a Hotel Clerk Supervisor involved in training front desk staff?
Yes, training front desk staff is a significant responsibility of a Hotel Clerk Supervisor. They ensure that front desk staff are well-equipped with the necessary skills and knowledge to handle guest interactions, reservations, and hotel procedures. This may involve training on hotel policies, reservation systems, customer service techniques, and handling guest inquiries.
What career advancement opportunities are available for Hotel Clerk Supervisors?
Hotel Clerk Supervisors have various career advancement opportunities within the hospitality industry. They may progress to positions such as Front Office Manager, Assistant Hotel Manager, or Hotel General Manager. Advancement often depends on their performance, experience, and ability to take on additional responsibilities within the hotel’s management team.
How does technology impact the role of a Hotel Clerk Supervisor?
Technology has significantly impacted the role of a Hotel Clerk Supervisor, streamlining front desk operations and guest services. Hotel management software facilitates reservations, check-ins, and guest record-keeping, making the process more efficient. Online booking platforms and mobile check-in options also enhance guest convenience. Additionally, technology enables Hotel Clerk Supervisors to gather guest feedback through online surveys and manage guest loyalty programs effectively.
What opportunities for professional development are available for Hotel Clerk Supervisors?
Hotel Clerk Supervisors can pursue professional development opportunities through workshops, seminars, or online courses in hospitality management. Many hospitality organizations offer training programs and certifications that focus on leadership, customer service, and hotel operations. Engaging in continuous learning and staying updated with industry trends can enhance a Hotel Clerk Supervisor’s skills and career prospects.
